WoodenElephants.com
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Mother and Child Zebrawood Hippo Elephant Bookends S-Shaped Box Fruit Basket and Lid

Shipping Information

Orders under $150 sent via Parcel Post within Canada are approx $7.50 or $9.50.

Shipping within Canada

Note: We have recently decreased some of our shipping rates for within Canada by switching our delivery service from UPS to Canada Post.

Orders are sent via Expedited Parcel Post unless otherwise requested. If you would like to receive your item(s) by one of the shipping methods below please contact us and specify which before purchase. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from Ottawa, ON and take one business day to process, in addition to the delivery times shown. Isolated and rural areas may take longer.

Provincial Taxes

Sales taxes are based on the order destination (the place to which the order is shipped). Sales taxes are not charged on orders shipped outside of Canada.

Method

Order total

Rate

Delivery

Expedited Parcel

 

up to $49.99

$7.50 3-12 business days
 

$50 to $149.99

$9.50 3-12 business days
 

over $150

$11.50 3-12 business days

Priority Courier (optional) Signature required upon delivery.
To opt into this requirement, contact us and specify you do want to sign for your package.

BC

up to $1500 $15.00 2-5 business days

AB, SK, MB, ON, QC, NB, NL, NS, PE, NT, NU, YT

up to $1500 $25.00 2-5 business days

Certain products or orders are too large, fragile and / or heavy to be shipped by our standard methods. Please contact us and we will let you know if your order requires extra freight. A ground door-to-door service for larger items and hazardous goods is also available – some restrictions apply.

Shipping to the USA

Orders sent to the USA are shipped by Xpresspost. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Wooden Elephants is unable to provide estimates for customs fees. Check with your local customs office for more information.

Method

Order total

Rate

Delivery

Xpresspost

up to $1000 $19.00 4-10 business days

Certain products or orders are too large, fragile and/or heavy to be shipped by our standard methods. Please contact us and we will let you know if your order requires extra freight.


International Shipping

Orders going to international destinations are shipped by air mail. Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Wooden Elephants is unable to provide estimates for customs fees. Check with your local customs office for more information.

Method

Order total

Rate

Delivery

Air Mail

up to $200

$50.00

1-4 weeks
 

$200-400

$70.00

 
 

$400-600

$85.00

 
 

$600-1000

$98.00

 
Certain products or orders are too large, fragile and / or heavy to be shipped by our standard methods. Please contact us and we will let you know if your order requires extra freight.

Shipping Restrictions

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items.


New Shipping Rates. Why the Decrease?

As of May 03, 2009, Wooden Elephants is decreasing rates for shipping within Canada and the United States. Our last shipping rate change was in 2008. Since then our goal has been to bring Wooden Elephants items in the most cost efficient way to our customers. Shipping costs were decreased by changing from UPS Standard to Expedited Parcel Post and Priority Courier via Canada Post.

Wooden Elephants conducted a thorough analysis of rates charged by Canadian and US mail order retailers before establishing our new rates.

We also surveyed our customers and found that they agreed UPS rates were too high, and that the decrease by switching to Canada Post we proposed were reasonable. We believe that Wooden Elephants continues to offer our customers the best value on quality and authentic world art.


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